Shipping Policy

Thank you for shopping with SKNN.
We take great care to ensure every order arrives safely, promptly, and beautifully packaged.

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has shipped, you’ll receive a confirmation email with your tracking details.

During high-volume periods such as product launches or holidays, please allow an extra 1–3 business days for processing.

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We currently ship Australia-wide from our NSW distribution centre.

Standard Shipping
・Flat rate: $9.95 AUD
・Delivery time: 3–7 business days (depending on location)

Express Shipping
・Flat rate: $14.95 AUD
・Delivery time: 1–3 business days (metro areas)

All orders are shipped via Australia Post or trusted courier partners with full tracking provided.
Please note that delivery times are estimates and may vary due to carrier delays or remote locations.

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Enjoy complimentary standard shipping on all Australian orders over $100 AUD.

Once your order is dispatched, you’ll receive a tracking link via email.
Please allow up to 24 hours for tracking information to update.

Lost or Delayed Parcels

While we always do our best to ensure smooth delivery, we are not responsible for delays caused by postal services or incorrect shipping details provided at checkout.
If your parcel appears delayed or lost, please contact our Customer Care team at SKNNaus@outlook.com and we’ll assist you with an investigation through the courier.

Delivery Address

Please ensure your delivery details are entered correctly at checkout.
Once an order has been processed, we are unable to update the shipping address.

Need Help?

For questions about your order or shipping options, please contact:
📧 SKNNaus@outlook.com.au
🕓 Monday–Friday, 9:00 AM – 5:00 PM AEST

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